Below are some of Harmony Healthcare for Women's most
commonly asked about office policies. These policies are guidelines to help
patients best utilize our services. All future and current patients are
encouraged to learn about our policies.
Office Hours and Appointments
Office Hours - Our offices
and telephones are open Mondays and Thursdays from 9:00 a.m. to 5:00 p.m.,
Tuesdays from 1:00 p.m. to 8 p.m., Wednesdays from 9 a.m. to 4 p.m., and Fridays
from 9 a.m. to 1 p.m.
Scheduling an Appointment - When scheduling an appointment, please
describe your needs to our staff so that an appropriate length of time can be
reserved for you. We attempt to schedule appointments to accommodate our
patients' needs. We also make every effort to see patients at schedule
appointment times, as we realize that your time is valuable. However, sometimes
we do fall behind schedule or are called out of office to attend deliveries or
to handle emergency cases. Our staff will attempt to notify you by telephone so
that you can choose to either keep your appointment time or reschedule it.
Canceling an Appointment -
If you cannot keep your
appointment, please give us at least 24 hours notice. Additionally, if you will
be unavoidably late for your appointment, please call us to let us know. If you
arrive very late, we may need to reschedule your appointment. In order to
maintain a healthy practice that is responsive to our patient's needs we may
refuse to provide further service if a patient has "no-showed" 3
Canceling an Elective Surgical
Procedure - Setting up surgical procedures is a complicated process involving
coordination of hospital operating room schedules, insurance pre-certification,
pre-operative lab tests, and a host of administrative tasks. Patients who cancel
an elective procedure with less than 48 hours notice will be assessed a $100
Your medical information is strictly
confidential. We will not release it to anyone without your written consent. A
family member may, however, accompany you to your appointments if you wish. If
you want a copy of your records sent to another physician we will require a
written authorization from you. Due to the time and expense involved in
reproducing patient records we charge $1.00 per page, up to a maximum of $100
for patient record requests.
Prescriptions and Refills
Try to request new prescriptions or refills at
appointments, when possible. Keep in mind that many pharmacies do not routinely
carry all prescription drugs. Therefore, try to call for a refill a few days
prior to taking your last dose to give the pharmacy a chance to order your drug.
Please call our Nurse during office hours for questions or requests for
prescription refills, as we must review your medical chart. Please have your
pharmacy's phone number available. We discourage prescribing new medications
over the telephone, as an accurate diagnosis is usually possible only with an
Please limit after-hour calls to urgent and
emergency needs. If you have an urgent medical situation, call our office at
856-232-0050 to reach our answering service. They will contact Dr. Kanoff
immediately; please stay on the line while your call is routed to the doctor.
Try to call with routine questions during our
regular office hours. When calling with a problem or question, describe the
situation in detail to our staff. This will help the doctor determine the nature
of the problem and respond quickly and accurately to your request. Either a
staff member or Dr. Kanoff will return your call as soon as possible.
Unless the situation is very urgent or an emergency, calls will usually be
returned during lunch or after the last patient appointment of the day. Please
make sure you leave a number where you can be reached at these times.